Monday, 18 November 2013

Telephone Skills

In the contemporary world, most of our conversations, interaction, and discussions with others take place over the phone. Telephone or cell phone is, in fact, the most commonly used tool of communication, among professionals staying in different parts of the world. Although telephonic conversations and discussions are held by most of the professional, not all of them seem to be well equipped to reflect proper telephone etiquette while making or receiving a call.
Given below are tips following which one can maintain proper etiquette while making or receiving a telephonic call:
  •  Identify yourself immediately to your listener by saying, “Hello! I am BBR. May I speak YSR?”
  •  Answer calls promptly, by the second or third ring.
  • Have pens, pencils and notepaper handy.
  • Ask, "To whom am I speaking?" and “How may I help you?"
  •  Focus your entire attention on the caller.
  • Take care of your articulation clearly. Speak distinctly.
  •  Use Plain English and avoid unnecessary jargon and acronyms.
  • Never eat, drink or chew gum while on the phone.
  •   Never let a phone ring more than four times.

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